A state agency representing the interests of utility consumers is asking for residents’ thoughts about their utility bills.
The Indiana Office of Utility Consumer Counselor has created an online survey asking consumers’ opinions on the level of detail and the amount of clarity found in utility bills. They’re also asking for ways utility companies can make bills more understandable. Indiana Utility Consumer Counselor David Stippler says the responses will help them, as well as utility companies and other consumer groups, understand what information residents want to see on their bills and how they want to see it.
The OUCC is taking part in a utility billing symposium hosted by the Indiana Utility Regulatory Commission, promoting open dialogue between consumer groups and utilities about best practices and how to address billing concerns.
Residents have through Wednesday to fill out the survey. All responses will remain confidential.