SNAP and TANF benefits will be unavailable for several hours this weekend.
The Hoosier Works Electronic Benefits Transfer system will be offline beginning at 11:00 p.m. EDT on Saturday. It’s expected to be back up and running by Sunday at 12:30 p.m. EDT.
That will let the Indiana Family and Social Services Administration move the system to a new provider. The FSSA says JPMorgan Chase, its current provider, is getting out of the business of providing EBT card services, so the administration’s moving its business to Xerox. During the transition, EBT cardholders won’t be able to make SNAP purchases or access TANF benefits at grocery stores or ATMs. The FSSA says cardholders should plan to do grocery shopping or make cash withdrawals either before or after the transition.
They also say cards and PIN numbers, as well as users’ benefits, won’t change. However, users will have a new customer service website after the transition.