Various Assistance Options Available for NIPSCO Customers


NIPSCO customers who are struggling to pay their utility bills are urged to contact the company’s 24-hour Customer Care Center to explore their options. They include state and federal payment assistance as well as resources available from local community action agencies. All three are based on income.

All NIPSCO customers can spread their gas bill payments over a 12-month period by signing up for the utility’s free budget plan. Payment arrangements also allow customers to make an initial payment within four days of the agreement and spread the remaining unpaid balance over three months, plus current bills as they are due.

NIPSCO’s DependaBill and Price Protection Service (PPS) provides a fixed monthly bill with no annual reconciliation and PPS allows customers to fix or cap their per-unit cost of natural gas. Another options is the NIPSCO Choice Program. It lets customers choose their natural gas supplier.

For more information on billing options and payment assistance, visit