The Knox Clerk-Treasurer’s Office may soon adopt a new work order module as an add-on to their existing Keystone accounting program. The program would be used to keep track of the history of utility customers, allowing the office to more easily generate and keep track of work orders. Currently, the office has forms that are used for work orders, filled out on paper, but are burdensome and problematic.
The new module would allow the office to automatically populate the utility customer’s information on the work order form to be passed to the utility crew, saving quite a bit of time. It would also keep track of the history of utility clients and addresses, allowing them to better track any problem histories.
Clerk-Treasurer Jeff Houston explained to the board that the module is already in their system but needs activated as a “billable module.” The clerk-treasurer’s office is expecting a quote to arrive today, to be presented to the city council at a later date.