IU Health La Porte Hospital has proudly announced that they have received an Excellence in Patient Care award from outcomes firm Studer Group. The hospital received their award for their exceptional “doctor communication” ratings on the HCAHPS patient survey, and they will be presented with their award at the 10th annual What’s Right in Health Care conference.
The Hospital Consumer Assessment of Healthcare Providers and Systems is a national standardized survey tool used to measure the quality of care received by adult inpatients at a given acute care hospital. The results of the 27-question survey are public posted four times a year at hospitalcompare.hhs.gov.
Studer Group gives its Excellence in Patient Care awards to select partners based on very high scores in each of the HCAHPS categories. IU Health La Porte Hospital received this award in the “over 100 beds” category for the amount their scores increased from baseline performance to current performance on the survey questions regarding physician performance in the areas of courtesy, careful listening, and clear explanations.