For the second year in a row, Golden Living Center in Knox received a perfect score in their annual survey. According to Golden Living Center’s Glenn Wilson, they received a zero-deficiency score in the survey, something only eight percent of centers in the state earn. He says to earn it twice in a row is an even greater honor, and the organization is excited to receive it.
Golden Living’s coveted 10 Karat award was also presented to Golden Living Center. The award is one of the company’s highest honors for superior performance in delivering quality care and services to its residents, and only a few Living Centers of the 304 nursing homes are selected to receive the award each year.
Wilson says the award takes into account a number of responsibilities for the center.
“It’s a combination of doing well on our annual surveys, it’s doing well on our customer survey that we do each year, it’s doing well on employee surveys to see how we’re doing. So it’s kind of a combination of all those three,” Wilson said.
The award was created to recognize Living Center teams across the company that have consistently demonstrated the Golden Living values of integrity, accountability, excellence, and quality. Wilson says they’re proud to receive the award, and it symbolizes their hard work and dedication.
“I think it serves as a benchmark to evaluate our services, and I think it also serves as a goal to step it up – to continue to provide better care in our community. I think it energized our staff because of the recognition, I feel like it just sets us apart from our competitors. It’s concrete affirmation that says we are doing a good job,” Wilson said.
Golden Living Center in Knox provides quality healthcare for up to 57 residents, including those in need of skilled nursing and rehabilitative care. For more information, visit goldenlivingcenters.com.